New guide and vulnerability report set to enhance support for customers
The Equity Release Council has launched a Legal Guide to Equity Release, to ensure customers receive the necessary advice and protection. It also aims to encourage more firms to consider how they can better support equity release customers.
All members of the Equity Release Council – including lenders and equity release solicitors – must abide by its strict set of rules. One of these is for all customers to have at least one in-person face-to-face meeting with a solicitor during the process.
The role of a solicitor is to ensure their clients understand the risks, implications and specifics of their equity release products. The meetings also enable legal advisers to be certain there is no suspicion of duress or coercion from family members or anybody else who might benefit from the arrangement.
If vulnerabilities are detected during the legal process, they can facilitate access to specialised support to help clients make informed decisions.
The Equity Release Council’s recent Vulnerability Vigilance Report assessed more than 300 cases identified by legal advisers as being potentially vulnerable. More than three-quarters (78%) were able to move forward with additional support.